Job Description
As a Call Center Representative, you will be the first point of contact for our customers, providing them with outstanding service and support. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
Customer Support: Answer incoming calls and respond to customer inquiries regarding products, services, and account information.
Issue Resolution: Resolve customer issues efficiently and effectively, providing solutions and support for a variety of concerns.
Data Entry: Accurately enter and update customer information into the company database, ensuring data integrity and confidentiality.
Outbound Calls: Conduct outbound calls for follow-ups, surveys, and promotional offers as needed.
Performance Metrics: Meet and exceed performance targets, including call handling time, customer satisfaction, and quality assurance standards.
Team Collaboration: Work closely with other team members and departments to address customer needs and improve service quality.
